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Find information about your order, delivery, care, returns and product support.
Before you order
Explore the collection and review each product's description, images, available options and checkout charges. Availability, dispatch information and product details should be confirmed on the individual product page.
Shipping and delivery
See our Shipping Policy for current delivery conditions. The delivery methods and charges applicable to your address will be displayed at checkout.
Returns and consumer guarantees
Read our Refunds & Returns Policy. Nothing in our policies limits rights you may have under the Australian Consumer Law.
Product care
Visit our Leather Care Guide for general handling, cleaning and storage advice.
Questions or assistance
Visit our Frequently Asked Questions or use the Contact form. Please include the product name and your order number if your enquiry relates to an existing order. Do not send payment-card details through the contact form.
Warranty services
For questions about product defects, use the contact form. Formal online warranty-registration and claims tools will be linked here once they have been verified and made available.